Terms & Conditions


Please read these terms carefully before using or accessing this site. By using or accessing the site, you agree to be bound by these terms. Silica Gel Direct may amend these terms at any time and all amendments will take effect immediately on posting of the amended terms. You should also refer to the Privacy Policy for users.


The products on the Web Site are only available for sale to individuals or companies who can make legally binding contracts. The products are not available to persons under the age of 18 years and any other persons who are legally prohibited from entering into binding contracts.


The Silica Gel Direct Web Site is offered to you and conditioned on your acceptance without modification of the terms, conditions, and notices contained herein. Your use of Silica Gel Direct Web Site constitutes your agreement to all such terms, conditions, and notices.


Silica Gel Direct reserves the right to change the terms, conditions, and notices under which the Silica Gel Direct Web Site is offered. You are responsible for regularly reviewing these terms and conditions and additional terms posted on the Silica Gel Direct Web Site. Your continued use of the Silica Gel Direct Web Site constitutes your agreement to all such terms, conditions, and notices.


Silica Gel Direct may modify, suspend, discontinue or expand the extent of the services provided on this site at any time in its absolute discretion.


Silica Gel Direct Web Site provides information on use of the silica gel, dunnage bags, desiccant, humidity indicator cards etc to the best of its ability.

You agree that you must evaluate, and bear all risks associated with, the use of all information at the Web Site, including any reliance on the accuracy, completeness, or usefulness of it. By using the Web Site you agree that Silica Gel Direct and any of its subsidiary or related or affiliated companies or any of their employees or agents are not responsible for:

a.the accuracy or otherwise of the information displayed or omitted from the Web Site;

b.any person's reliance on the information presented on the Web Site;

c.any loss in connection with the use of the Web Site.


Any order placed by you in the manner described in this website is an offer by you to purchase a particular product for the price (including the delivery and other charges and taxes) specified in this website at the time you place your order on these Terms and Conditions. Silica Gel Direct reserves the right to accept or reject your offer for any reason, including, without limitation, the unavailability of any product, an error in the price or the product description posted on this website, or an error in your order.


Prices of products and services and delivery and other charges displayed on this website are current at the time of issue, but may change at any time and are subject to availability.


Please read the shipping information contained in the website. The delivery times are indicative only and Silica Gel Direct will not be liable for any failure to observe these delivery times.


Silica Gel Direct will retain title to the products you order until you have made payment in full for those products, but all risk in the products will pass to you upon their delivery to or collection by a postal or courier service. You should consider whether to obtain any suitable insurance.


The circumstance in which Silica Gel Direct is obliged to make a Refund is detailed in its Refunds Policy.


You acknowledge and agree that:

A. the Web Site and any necessary software used in connection with the Web Site contain proprietary and confidential information that is protected by applicable intellectual property and other laws;

Except as expressly authorised by Silica Gel Direct, you agree not to modify, rent, lease, loan, sell, distribute or create derivative works based on the Web Site, in whole or in part.


You expressly understand and agree that:

A. your use of the Site is at your sole risk.

Silica Gel Direct makes no warranty that:

B. the Site will meet your requirements;

C. the Site will be uninterrupted, timely, secure, or error-free;

D. the results that may be obtained from the use of the Web Site will be accurate or reliable;

E. the quality of any products, services, information, or other material purchased or obtained by you through the Web Site will meet your expectations; and

F. any errors in the Web Site will be corrected.

Any material downloaded or otherwise obtained through the use of the Web Site is done at your own discretion and risk and that you will be solely responsible for any damage to your computer system or loss of data that results from the download of any such material. No advice or information, whether oral or written, obtained by you from Silica Gel Direct or through or from the Web Site shall create any warranty not expressly stated.

If under any law any terms, conditions or warranties which apply to the supply of goods or services through the Site cannot legally be excluded, restricted or modified then those terms, conditions and warranties apply to the extent required by that law. Except as expressly stated in the terms of use, conditions and warranties that would otherwise be implied are excluded.


You understand and agree that Silica Gel Direct, its related corporations and the employees and agents of each is not liable for any damages, economic or other loss or damage whether direct, indirect, incidental, special, consequential or exemplary and even if Silica Gel Direct has been advised of the possibility of such damages, arising out of any breach of any implied or express term, condition or warranty or suffered as a result of the negligence of any of them (including without limitation loss of profits, goodwill, use, data or other intangible losses) or in respect of:

A. the use of, or the inability to use the Web Site;

B. the cost of procurement of substitute goods and services resulting from any goods, data, information or services purchased or obtained or messages received or transactions entered into via or from the Web Site;

C. unauthorised access to or alteration of your transmissions or data;

D. statements or conduct of any third party on the Site; or

E. any other matter relating to the Site or products ordered through the Site.

To the extent permitted by law, Silica Gel Directs liability for any breach of a condition or warranty which must be implied into the terms of use by the Trade Practices Act 1974 (Cth) is limited to:

in the case of goods supplied by Silica Gel Direct to any one of the following at our option:

A. the replacement of the goods or the supply of equivalent goods;

B. the repair of the goods;

C. the payment of the cost of replacing the goods or of acquiring equivalent goods;

D. the payment of the cost of having the goods repaired; and

in the case of services supplied by Silica Gel Direct to any one of the following at our option:

A. the supplying of the services again;

B. the payment of the cost of having the services supplied again.


The Silica Gel Direct name and trade marks, including the distinctive slogans and logos, that appear at the Web Site are trade marks of MeLa Group and Silica Gel Direct or other third parties. You agree not to display or use or link to the trade marks in any manner without prior permission from Silica Gel Director the relevant third party owner.


This site may contains links to sites of third parties. Those sites are not under the control of Silica Gel Direct and Silica Gel Direct is not responsible in any way for the contents of any linked site. The links are provided for your convenience only and the existence of the link does not imply any endorsement of the linked site by Silica Gel Direct. Any link by you to a third party's site is done at your own risk.

Silica Gel Direct is not responsible for webcasting or any other form of transmission received from any linked site.


Silica Gel Direct does not represent that any information (including any file) obtained from or through the website is free from computer viruses or other faults or defects. It is your responsibility to scan any such information for computer viruses. Silica Gel Direct will not be liable to you or to any other person for any loss or damage (whether direct, indirect, consequential or economic), however caused and whether by negligence or otherwise, which may result directly or indirectly from any such information. To the extent that any liability may be imposed on Silica Gel Direct, it shall be limited to the cost of re-supplying that information.


Silica Gel Direct relies on you observing these terms at all times. You agree to indemnify and hold Silica Gel Direct and its officers and employees harmless from any claims of any nature whatsoever (including legal costs) by any third party arising out of or in connection with your use of this site. The indemnity is this clause extends to and covers your breach of these terms.


If you send any information to us whether by email or in any other form, then we have the right to reproduce, distribute, transmit, create derivative works of or publicly display any materials or other information that you submit. This right extends to any ideas you might send us in regard to new or improved products or services.


These terms are covered by the law in force in the State of Victoria and the parties are to submit to the non-exclusive jurisdiction of the courts of Victoria.

If any of these terms is held by any court to be invalid, the remaining terms will remain in full force and effect.