Terms & Conditions

Commercial Terms & Conditions of Sale

MeLa Group Pty Ltd trading as Silica Gel Direct

1. General & Acceptance

1.1 These Terms & Conditions (“Terms”) apply to all sales of goods, materials, and desiccants (“Goods”) supplied by MeLa Group Pty Ltd (ABN 67 144 982 409) trading as Silica Gel Direct (“the Company”) to any purchaser, customer, or account holder (“Customer”).

1.2 By ordering Goods via website, email, phone, or submitting an Account Application, the Customer agrees to be bound by these Terms.

1.3 These Terms supersede all previous understandings and override any terms or conditions attached to the Customer’s purchase orders or procurement documents.

2. Orders, Specifications & Suitability

2.1 All orders placed are subject to acceptance by the Company. The Company reserves the right to accept or decline orders in whole or in part.

2.2 Technical Information & Descriptions: Product descriptions, dimensions, absorption capacities, and technical advice are provided in good faith based on manufacturer specifications and standard laboratory tests.

2.3 Fitness for Purpose:

  • The Customer acknowledges that performance of desiccants, molecular sieves, and oxygen absorbers depends on factors beyond the Company’s control (including packaging barrier properties, seal integrity, headspace volume, and ambient temperature/humidity).
  • The Customer assumes sole responsibility for testing, selecting, and verifying that the Goods are suitable for the Customer’s specific application, product, or regulatory requirements.
  • The supply of batch Certificates of Analysis (CoA) confirms conformity to factory manufacturing specifications at the time of packing only.

3. Pricing & Payment

3.1 Prices are quoted in Australian Dollars (AUD). Prices displayed on the website are inclusive of GST and standard delivery/freight, unless specifically quoted otherwise for custom bulk shipments or special freight requirements.

3.2 For non-account/direct orders, payment is required prior to dispatch (credit card, EFT, or pre-payment).

3.3 For approved credit accounts, payment is strictly due within 30 days from the end of the month of invoice.

3.4 Overdue accounts will incur interest charged at 1.5% per month (or the maximum rate permitted by law) accruing daily until payment is received in full. The Customer is liable for all legal and mercantile collection recovery costs on a full indemnity basis.

4. Delivery, Risk & Title

4.1 Delivery dates and lead times provided are estimates only. The Company is not liable for any delays caused by freight carriers, customs clearance, or force majeure events.

4.2 Risk: Risk of loss or damage to Goods passes to the Customer upon handover to the postal or freight carrier.

4.3 Retention of Title: Legal and beneficial title to the Goods remains with the Company until the Customer has paid all amounts owing in full.

5. Inspection, Shortages & Claims

5.1 The Customer must inspect all Goods upon receipt.

5.2 Any claim for transit damage, defects, short-delivery, or non-conformance must be notified in writing within 14 days of delivery.

5.3 If no notice is received within 14 days, the Goods will be conclusively deemed to have been accepted in good order and condition.

5.4 Returned Goods will only be accepted with prior written authorisation, provided they remain in their original, sealed, unopened packaging.

6. Australian Consumer Law & Warranties

6.1 Nothing in these Terms excludes, restricts, or modifies any non-excludable condition, warranty, or statutory consumer guarantee implied by the Competition and Consumer Act 2010 (Cth) / Australian Consumer Law (ACL).

6.2 To the fullest extent permitted by law, all other warranties, representations, or conditions (whether express, implied, statutory, or otherwise) are expressly excluded.

7. Limitation of Liability

7.1 To the maximum extent permitted by law, the Company’s total liability for any claim, defect, breach of contract, negligence, or breach of statutory duty is strictly limited, at the Company's sole discretion, to:

  • (a) The replacement of the Goods or supply of equivalent Goods; or
  • (b) The refund of the purchase price or credit of the invoice value for the affected Goods.

7.2 Under no circumstances will the Company, its directors, or its employees be liable to the Customer or any third party for any indirect, incidental, special, punitive, or consequential loss, including but not limited to loss of profit, loss of production, contamination, product recall costs, or damage to end products.

8. Indemnity

8.1 The Customer agrees to indemnify and hold harmless MeLa Group Pty Ltd and its officers against any claims, damages, liabilities, and expenses (including legal costs) arising from the Customer’s improper storage, misuse, handling, or incorporation of the Goods into their own products or manufacturing processes.

9. Governing Law

9.1 These Terms are governed by and construed in accordance with the laws of the State of Queensland, Australia.

9.2 The parties submit to the exclusive jurisdiction of the courts of Queensland.

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